Return Policy

Return Policy

At [SKINKNOT], your satisfaction is our priority. We’re committed to providing a seamless shopping experience, but we understand that sometimes things may not work out. Whether an item doesn’t meet your expectations or arrives damaged, our return policy is designed to make the process hassle-free.

Our Commitment to You

We offer a 7-day return policy to give you ample time to decide if your purchase is the right fit. If you need to return an item, our team is here to assist you every step of the way.

Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • Original Condition: The product must be unused and undamaged.
  • Original Packaging: Ensure the item is returned in its original packaging with all tags intact.
  • Proof of Purchase: Include the receipt or proof of purchase when initiating
  • a return request.

How to Initiate a Return

Starting a return is simple!

  1. Contact Us: Email us at [skinknotoil@gmail.com] with your order details.
  2. Get Assistance: Our team will guide you through the return process.
  3. Authorization: Please note that items returned without prior authorization may not be accepted.

Return Process

Once your return request is approved:

  1. We’ll provide a return shipping label and clear instructions for sending the package back.
  2. Our team will ensure your return is processed promptly and efficiently.

Damaged or Incorrect Items

Received a damaged, defective, or incorrect item?

  • Contact us immediately at [skinknotoil@gmail.com].
  • We’ll assess the issue and take swift action to resolve it—whether it’s a replacement, exchange, or refund.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned. These include:

  • Perishable goods
  • Custom or personalized products
  • Personal care items

Additionally, sale items and gift cards are non-returnable. If you’re unsure about an item’s eligibility, please reach out to us.

Exchanges

Want to exchange an item?

  • Simply return the original item following our return policy.
  • Place a new order for your preferred item to ensure a quick and smooth exchange process.

Refunds

Here’s what to expect with refunds:

  1. Approval & Notification: Once we inspect your return, we’ll notify you of the approval status.
  2. Refund Process: Approved refunds will be issued to your original payment method within 10 business days.
  3. Follow-Up: If your refund hasn’t arrived after 15 business days, email us at [skinknotoil@gmail.com] for assistance.

Need Assistance?

Your peace of mind matters to us. If you have any questions or need help with a return, feel free to email us at [skinknotoil@gmail.com].

At [SKINKNOT], we value your trust and look forward to serving you better every time!